In today’s post, we will learn how to connect to a Naver Pay customer center agent.
Event Overview
I recently had to inquire with customer service regarding Naver Pay.
However, it was not until the third day that I was finally able to receive a consultation.
It was difficult to contact the agent because they kept directing me to the chatbot.
Naver chat consultation
In the case of Naver chat consultation, if you click ‘Connect to a counselor’ and wait, a window will pop up where you can click ‘Wait for a counselor’, and if you wait here again, the consultation may or may not be connected.
I searched and found that other people had consultations within an hour.
Chatbot/talk consultation available 24 hours a day
https://help.pay.naver.com/index.help#
Naver Pay
Easy purchase with Naver ID, Naver Pay
help.pay.naver.com
However, I failed to connect to counseling for two days, and I couldn’t waste my time like this, so I started trying various things.
From now on, this is the method I found to connect to an agent.
Connect to an agent
First, call ‘1588-3819’.
Second, if you are a buyer like me, you can press the buyer button number 1.
Third, press the number where a message related to recovery from failure appears.
Fourth, there are many users waiting for consultation, so if a message recommending the use of a chatbot or explaining another inquiry method appears, wait until the message ends.
Fifth, there is a pause and another comment follows. If you press the button to continue waiting and wait, you will be able to connect with a representative on the phone faster than you think.
The point is to wait without pressing the button when a message recommends another consultation.
In my case, they checked my ID, name, and date of birth and asked about the situation at the time. I explained it to them and they solved it.
When I actually spoke to the counselor, I don’t know if it was my mood, but my voice sounded tired.
Since it is so difficult to connect to a consultation, everyone is in a bad mood and is waiting for a phone call.
If you don’t swear or use informal language or get angry, but just answer the specific situation and questions at the time, I think we can end things on a good note.
I was able to speak to a counselor on the third day like this. It seems like the counselor is trying to resolve the issue as best as possible, so please take note of this.
It’s definitely better to make a direct call than a chatbot.